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Contact & Support

We're a small team and we read every message. Here's the best way to reach us.

Last updated: May 24, 2026v1.0Not legal advice — consult a qualified lawyer for your jurisdiction

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For the fastest response, please use the specific email and subject line format listed below. This routes your message to the right person immediately.
1.

General Support

For questions about how to use the platform, feature requests, or anything not covered by the categories below:

  • ◆Email: support@cracklab.dev
  • ◆Subject: [General] Your question here
  • ◆Response time: 2–3 business days
2.

Billing & Subscriptions

For subscription questions, failed payments, plan changes, refund requests, or billing discrepancies:

  • ◆Email: support@cracklab.dev
  • ◆Subject: [Billing] Your issue here
  • ◆Include your registered email address in the message body.
  • ◆For refunds, also include the payment date and reason.
  • ◆Response time: 1–2 business days

For refund eligibility details, see our Refund Policy.

3.

Privacy & Data Requests

To request access to your data, request deletion of your account, correct inaccurate information, or for any GDPR / DPDP Act related query:

  • ◆Email: privacy@cracklab.dev
  • ◆Subject: [Privacy Request] Type of request
  • ◆Include your registered email address.
  • ◆Specify the type of request: access, correction, deletion, or portability.
  • ◆Response time: 5 business days
4.

Bug Reports & Technical Issues

Found a bug, broken feature, or unexpected behaviour? Please help us fix it.

  • ◆Email: support@cracklab.dev
  • ◆Subject: [Bug] Short description
  • ◆Include: browser, device type, steps to reproduce, and a screenshot if possible.
  • ◆Response time: 2–3 business days for acknowledgement; fix timelines vary by severity.

For security vulnerabilities, please do not report them publicly. Email support@cracklab.dev with subject: [Security] and we will respond within 24 hours.

5.

Content Accuracy Reports

Found a factual error, outdated API, or misleading explanation in a lesson or roadmap? We take content quality seriously.

  • ◆Email: support@cracklab.dev
  • ◆Subject: [Content] Topic name — issue description
  • ◆Include: the topic title, the inaccurate claim, and a source link if possible.
  • ◆Response time: 3–5 business days

See our AI Disclaimer for context on AI-generated content limitations.

6.

Business & Partnership Inquiries

For B2B licensing, institutional access, partnerships, press inquiries, or integration opportunities:

  • ◆Email: support@cracklab.dev
  • ◆Subject: [Business] Nature of inquiry
  • ◆Include your company name and a brief description of the opportunity.
  • ◆Response time: 3–5 business days
7.

Response Times

Our business hours are Monday–Friday, 9 AM – 6 PM IST (UTC+5:30).

  • ◆Billing & urgent issues: 1–2 business days
  • ◆General support: 2–3 business days
  • ◆Privacy requests: 5 business days
  • ◆Content accuracy: 3–5 business days
  • ◆Security vulnerabilities: within 24 hours

We are a small team. We aim to respond promptly but appreciate your patience during high-volume periods.